Luxxe Candles

We take great pride in the quality of our craftsmanship. However, if you experience any issues with your candle, such as:

• Poor Scent Throw: The candle does not diffuse its fragrance adequately while burning.
• Tunneling: The wax melts only down the center, leaving hard wax around the jar's edges.
• Wick Issues: The wick won't stay lit, or the flame is too large.

Please contact our support team immediately at info@luxxecandles.com. To help us resolve the issue quickly, please provide your order number and a clear photo or a detailed description of the problem. Your satisfaction is our #1 priority.

We want you to be 100% pleased with your purchase.

Our Returns Policy: If you are not satisfied with your organic soy candle or melts for any reason, you may return the unused portion within 30 days of delivery for a full refund or exchange.

How to Initiate a Return:

Contact our customer service team via email: info@luxxecandles.com for guidance on the steps.

Please note: Return shipping costs may apply unless the return is due to a product defect or an error on our part

We are always available to answer your questions about our ingredients, our production process, candle care tips, or anything else you might be curious about.

Email us: info@luxxecandles.com

Thank you for choosing a healthier, more sustainable home fragrance option!